Client Response Guide: Product Order Edition

Client Response Guide: Product Order Edition


  • an introduction on dealing with difficult situations and suggested professionally written responses to the following scenarios:
  • Client is not satisfied with the photographs delivered to them
  • Impatient clients repeatedly asking the status of their order
  • Photographer has not received payment for an order
  • Product was delivered but has a manufacturing defect
  • Product was delivered but photographer made a mistake
  • Product was delivered without defects or mistakes but client wants to return it
  • Client’s order has not arrived as scheduled
  • The product was not what the client was expecting
  • Unable to meet client’s requested deadline in time
  • The product will not ship in time to meet client’s deadline
  • Gone on holiday auto-responder
  • Thanking client for their order
  • Informing your client that their order has shipped and giving them tracking information
  • Multi-page PDF file with 13 professional pre-written message responses to a variety of client issues that may arise in dealing with product orders
  • Educational introduction to dealing with client issues
  • All text is easy to copy and paste into your email or Facebook message center
  • An essential time-saving, sanity-saving studio tool!


When clients aren’t happy - keep calm and carry on! Our 14-page Client Response Guide PDF includes an educational introduction for photographers dealing with customer issues and 13 professionally written email responses to common problems associated with photo product orders. An essential guide for any studio to have in its back pocket for maintaining positive relationships with clients and dealing with issues in a professional, non-emotional manner. Designed in a calm, clean manner for easy copying and pasting into your emails. Save time and sanity - let us help you with your client care!


Software Compatibility: 
Adobe Photoshop
Adobe Photoshop Elements
Adobe InDesign
File Format: 
Product Dimensions: 

8.5" x 11" Multi-Page .PDF

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